Terms & Conditions

General Terms and Conditions of Torrdarach House


ARRIVAL / DEPARTURE

- Check-in is from 4pm to 7pm.
- Check-in after 7pm is only possible with prior arrangement.
- Out of respect for other guests in the house we do not accept any check-ins after 9pm.
- Check-out is by 10.30am.
- One car parking space per room is provided and cars are parked entirely at the owners’ risk.

BOOKINGS & PAYMENTS

- Credit / debit card details will be taken and verified to secure your booking. This is purely for our security and no charge will be made.
- On check-out you are welcome to pay by credit card but due to the costly fees involved for small businesses like ours we are now forced to add a 2% surcharge. However, we do not have surcharges for payments made by UK debit cards or cash. We regret that we are unable to accept bookings or payment with American Express, Diners Club and cheques.
- For single night bookings we reserve the right to alter room choices if necessary.

DEPOSITS

- For special events e.g. Etape Cycling and group bookings – we may require a deposit at the time of booking.
- Please note that all deposit monies are non-refundable and non-transferable.

CANCELLATION POLICY

- All cancellations must be made by email only to info@torrdarach.co.uk at the earliest opportunity and are only valid once confirmed in writing by Torrdarach House.
- Cancellations  or modifications 21 days or less prior to arrival – entire booking will be charged.
- Non-arrivals and no-shows will be charged for the entire booking.

GENERAL

- We are non-smoking throughout. This also includes E-Cigarettes.
- Children of 12 years and over are welcome but regrettably we can only accommodate a maximum of two people per room.
- We do not accept dogs in the house, grounds or in the car park.
- We highly recommend that guests take out adequate insurance to cover any unforeseen cancellations or curtailments.
- Any significant damage to the property or its fixtures and fittings, will incur a charge.
- Unless you otherwise request Torrdarach House will store your name and email address in order that we can give you occasional updates on Torrdarach House news and offers. Your details will not be given to any third party.